1. Scope
This Privacy Policy explains how PDFVora handles information when you visit the website, create an account, use PDF tools, contact support, or purchase access.
2. Information we process
- Account information: name, email address, authentication information, plan status, and account activity.
- Documents and tool inputs: files and settings submitted to perform the requested PDF operation.
- Technical information: IP address, browser type, device information, timestamps, request logs, error data, and security events.
- Support information: messages and details you choose to provide.
- Billing information: subscription and transaction status received from the payment provider. Payment-card details are handled by the provider shown at checkout.
3. How information is used
Information is used to provide and secure the service, process documents, maintain accounts, complete billing, prevent abuse, troubleshoot errors, communicate with users, comply with legal obligations, and improve reliability.
4. Document processing and retention
Documents are processed for the operation selected by the user. Temporary processing data may be retained only as needed to complete the request, investigate failures, prevent abuse, maintain security, or comply with law. Users should keep their own original copy and remove downloaded files from shared devices.
5. Service providers
PDFVora may use hosting, infrastructure, analytics, email, support, fraud-prevention, and payment providers. These providers process information only for the services they supply and under their own applicable terms and privacy obligations.
6. Cookies and local storage
The website may use cookies or browser storage for authentication, preferences, security, session continuity, and product functionality. Browser controls can remove or block storage, although some features may stop working.
7. Sharing
PDFVora does not sell personal information. Information may be shared with service providers, when requested by the user, to protect users and the service, during a business transaction, or when required by law.
8. Security
PDFVora uses reasonable technical and organizational measures, including HTTPS for data in transit. No online system is completely risk-free, so users should avoid uploading unnecessary sensitive information and should verify the final downloaded document.
9. Your choices and rights
Depending on location, users may have rights to access, correct, delete, restrict, or object to certain processing, or request a portable copy of account information. Requests may require identity verification.
10. Children
PDFVora is not directed to children under the minimum age required to consent to online services in their jurisdiction.
11. Changes
This policy may be updated as the service, providers, or legal requirements change. The updated date will appear at the top of this page.
12. Contact
Privacy questions and requests: support@pdfvora.com.